Returns and Exchanges Policy

Final Sale

Due to the nature of our hair products and for hygiene reasons, all purchases made on our website are final. No returns or refunds can be granted after an order has been completed.

Exceptions: Order Error or Damaged Product

An exchange may be offered only in the following cases:

Your order contains an error (missing or incorrect product)
A product arrives damaged

How to proceed

1. .Contact us within 7 days of receiving your order at contact@tokioinkarami.ca.
   
   
2. .Include the following in your message:.
   .A description of the problem
   .A clear photo of the product and its packaging
3. Our team will review your request and offer an exchange if the issue is confirmed.

Questions

For any questions regarding your order or this policy, please email us at contact@tokioinkarami.ca.